GENERAL CONDITIONS AND INSTRUCTIONS FOR RENTAL AND
USE OF APARTMENT HOUSES AND BUNDLED OFFERS
1. GENERAL PROVISIONS
1.1 These general conditions and instructions for rental and use of apartment houses and bundled
offers (hereinafter the general conditions) constitute an integral part of the contract between a
provider TURI d.o.o. Ribnica na Pohorju 30a, 2364 Ribnica na Pohorju, Registration No. 6116973000,
VAT No. SI 69544662 (hereinafter the provider) and the person who has concluded the contract to
rent an apartment house or to benefit from bundled offers (hereinafter a guest) and apply for rental
apartments or other rooms in the apartment settlement Ribnica na Pohorju and other provided services.
1.2 A guest is anyone who made a valid order for using/renting the apartment house or bundled offer
in verbal, written, or electronic form (hereinafter reservation or order), performed a lease or made the
payment for an apartment or bundled offer rental. A guest is also a third person who made an order
for another person.
1.3 With the order, the guest agrees to be bound by these terms and conditions and confirms that he
or she was fully aware of and understands the general conditions at the time of making the reservation.
One can also get informed about the general conditions on the web address www.ribnisko-pohorje.si,
in the reception, and at the apartment house.
1.4 Information about services and offers are available at the provider's website www.ribnisko-pohorje.si
and in other promotional materials, representing an invitation to reservations, and do not bind
the provider. The provider is not liable for any damage that may occur as a result of published information.
1.5 General conditions also apply to bundled offers of the provider, that besides apartment house rental
also includes additional services or benefits (ski pass discount, wellness centre usage, etc.), in
accordance with the terms of the respective offer, published by the provider.
1.6 An integral part of these general conditions is also house rules, published on the website
www.ribnisko-pohorje.si, and also located in the reception, in each apartment and apartment house, as
well as on the price list of the provider.
2. RESERVATIONS AND PAYMENTS
2.1 Inquiries and orders or reservations are sent to the provider via e-mail, to
email@example.com,via the form on the website www.ribnisko-pohorje.si, or by mail
to Turi d.o.o., Ribnica na Pohorju 24, 2364 Ribnica na Pohorju. The submitted order is
binding for the guest. The provider is not obligated to confirm the received order or reservation.
2.2 At the time of reservation, guest must provide the information about name, surname, address, rental
period, chosen apartment, and guarantee the authenticity and veracity of the information. In case of false
information at the check-in, the guest is responsible for the consequences resulting from the incorrect data.
2.3 Apartment house lease or use of bundled offers contract between provider and guest is concluded
when the guest receives a written confirmation of the order.
2.4 Upon payment of the full amount of the rental price of the apartment house, bundled offer, or
additional services, the provider will issue an invoice.
2.5 Booking is binding for the guest. One can waive the booking only in accordance with provisions of
the cancellation of the lease (number 5 of the general conditions).
2.6 Binding reservation is, in addition to the explicit written booking, also each order forwarded in oral or
written form, which contains name and surname of the guest and other participants, payment of the
accommodation or any part of it.
2.7 Invoice payment can be made in cash (€) or transfer to the provider’s bank account
SI56 1010 0005 0534 376, or debit and credit cards (Maestro, MasterCard, Visa).
3. TOURIST TAX
3.1 In accordance with the Article 23 of the Tourism Development Act (Official Gazette of
Slovenia No. 2/04 with amendments and additions), the guest is obliged to pay the tourist
tax together with the payment of accommodation. In accordance with the Article 23 of the
Tourism Development Act (Official Gazette of Slovenia 2/04 with amendments and additions)
following are acquitted of tourist tax payment:
- Children up to seven years of age,
- People with a photocopied certificate of invalidity or official expert opinion of the
competent commission for the determining disability, or disability card,
- Children and adolescents with photocopied decision relating the classification
and guidance of children with disabilities,
- Foreigners exempt from the tax payments by the international regulations and
3.2 50% discount on tourist tax for young people between the age of seven and eighteen.
4. THE PRICE OF ACCOMMODATION
4.1 The service provider's price list for the current year (in €) is published on the website
www.ribnisko-pohorje.si and at the reception. All published prices include VAT.
4.2 The provider reserves the right to modify prices of the services. Apartment rental
prices, bundled offers, and other services are consistent with the prices, published on
the day of the reservation.
4.3 The price of the apartment rental includes the use of the equipment, bed linen, and
towels, consumption of water, electricity, internet, television, and uncovered parking
space in front of the apartment house. Additional services are those that are not included
in the accommodation price and are charged extra. In case of the apartment rental for
more than two nights, the final cleaning is included in the final price. In other cases
(a shorter rental period) the final cleaning represents an extra charge in accordance with
the current price list. Tourist tax is not included in the rental price and must be paid at the
latest at the reception at the checkout, if not agreed otherwise. At the conclusion of the contract
the guest and the provider can make an agreement about other services billed separately
(for example extra people, pets, safe deposit box rental, etc.).
5.1 When renting the apartment, the guest must pay a 100.00 € security deposit in cash
upon the arrival.
5.2 In case the guest caused damage to the apartment equipment or apartment settlement,
or did not leave the apartment in the expected clean state, the provider is entitled to charge
for the damages or to cover the expenses with the security deposit.
5.3 The security deposit will be reimbursed to the customer in the amount of the difference
in the final price of the service; to the extent that no damage was caused to the apartment
apartment settlement, and that the apartment was left in the expected clean state.
5.4 If the security deposit is not adequate to the damages, the guest is obliged to pay the
6. GUEST'S RIGHT TO CHANGES AND CANCELLATION
6.1 The guest has the right to cancel the reservation. In case of cancellation, the provider
has a right to reimbursement of the expenses due to the cancellation (compensation),
regardless of the reason. The guest must inform the provider about the cancellation in
writing (by mail or e-mail). If cancellation is not made in writing, reservation is deemed
not to be cancelled.
6.2 The compensation because of cancellation that must be paid by the guest depends on the
time in which the guest submitted the written cancellation.
- Reservation should be cancelled at least 30 days prior to the scheduled arrival;
otherwise, the provider has a right to demand 50% of the price of the reservation.
- If the guest does not cancel the reservation, the provider has a right to charge
for the full reservation.
6.3 In case the guest does not check-in to the booked services, does not appear at the
reception until the end of the day of the intended arrival (“no-show”), the reservation is
considered cancelled and the costs of cancellation will be charged in accordance
with the previous paragraph. The provisions of the preceding sentence will not be
applied if the delay is previously reported by the guest. In case of a delay, the guest is
obliged to pay the entire value of the reservation.
6.4 If the guest checks out earlier than planned, does not make use of all the benefits
or offered services, for reasons that do not depend on the provider (illness, trip changes,
bad weather conditions), the guest is not entitled to reimbursement of the costs and
must pay the entire value of the reservation. In the event of termination of the lease
due to the force majeure, without the existence of the reasons on the side of the provider,
the guest has no right to claim any damages or price reductions.
6.5 In case that the amount of the reimbursement of the costs of the cancellation,
according to the paragraph 5.3 of the general conditions, are lower that the already
paid security deposit, the provider shall return the difference in the price interest-free
within eight days after the end of the period of the reservation.
6.6 After booking, the guest can change the name or the number of people staying in
the apartment, provided that such amendment will not exceed the total allowable
number of people of the individual apartment, as it is defined in the price list.
7. THE PROVIDER'S RIGHT TO CHANGES AND CANCELLATIONS
7.1 In accordance with the applicable law, in case that before or during the execution
of service occur circumstances, that could not be prevented or avoided, the provider
reserves the right to change or cancel the reservation.
7.2 The provider may cancel the contract or withdraw from the contract and claim
damages from a guest who violates the provisions of the contract, general conditions,
or house rules.
7.3 In the event of termination of the contract by the provider under the preceding
paragraph, the guest is not entitled to reimbursement of the cost of the reservation
and is obliged to pay the entire value of the reservation of the rental.
7.4 If the provider, due to the objective circumstances of force majeure, which includes
all unexpected and unforeseen events, arising independently from the will of the
contracting parties and that could not be foreseen and affect the performance of the
contractual obligations, the provider can terminate the reservation or withdraw from the
contract. In such case, the guest is entitled to a full reimbursement of the advance
payment, or in a case of partially carried out service, proportional reimbursement of the
reservation value. The guest is not entitled to reimbursement of any other damages.
7.5 In the event that the apartment is not available at the selected time, the provider
can offer a comparable apartment. As such it is considered apartment of the same size,
quality, and price, in the same or any other apartment house. Such a change is not
considered a breach of contract and the guest is obliged to accept it and is not entitled
to withdraw from the contract.
8. GUEST’S OBLIGATIONS AND RIGHTS
8.1 The guest is bound to use all of the devices and equipment in the apartment and
apartment house with the utmost care and forethought in accordance with the general
conditions and house rules. In case of intentional or negligent damage of the devices
or equipment in the apartment or apartment settlement, the guest is obliged to repay
the entire damages. In case there is damage in the apartment or apartment settlement,
the guest is required to notify the provider as soon as possible. In addition to the guest,
all other users of the apartment are contractually obliged and must guarantee for the
reimbursement of the potential damage.
8.2 The guest undertakes to:
- Have valid documents,
- Respect the house rules in accommodation/apartments, as well as to cooperate
with service provider in good faith,
- Upon arrival at the reception, the guest will hand a confirmation of payment,
certificate of a reservation or a voucher received in the mail or e-mail.
8.3 In case the guest arrives at an unclean or dirty apartment, he or she should notify the
provider immediately. When there are available capacities, the guest has a right to allocate
to another, clean apartment, in accordance with the paragraph 6.5 of the General Conditions.
In so far as the appropriate apartment is not available, the provider is obliged to clean the
selected apartment within two hours. If the apartment is not cleaned in the given time, the guest
has a right to reimbursement of costs — a 5% discount to the previously agreed price
(confirmed reservation), but not more than 25.00 €.
8.4 In case of damaged equipment in the apartment, the guest has a right to
reimbursement of the relative cost of accommodation:
- Due to an error (failure to act) of the equipment or devices, when the error cannot
be repaired within 24 hours, the guest is entitled to a 10% discount on the agreed
value of the daily rent, for each day of non-functioning equipment, not more than
- In case of power outage for more than 24 hours, the guest is entitled to a 10%
discount on the agreed value of the rental, but not more than 50.00 €;
- In case of internet connection failure for more than 24 hours, the guest is entitled
to a 10% discount on an agreed value of the daily rental for each day of inaction,
but not more than 50.00 €.
8.5 The guest commits to inform the reception of any deficiencies of the inventory of the
apartment. The provider commits to immediately replace the missing inventory with a
new one. In such case, the guest is not entitled to any damages or price reduction services.
8.6 The provider does not take any responsibilities for the reduced time of ski facilities
operations in the chosen ski centre, which is the result of a lack of snow or other
unforeseen circumstances (weather, natural disasters, technical barriers, etc.). Partial
closure of ski resort due to unfavourable weather conditions or technical problems are
not a reason for the cancellation. In such cases, the guest is not entitled to a
compensation or reimbursement of the costs of the ski accommodation, or any other
services (for example wellness).
8.7 The provider is not responsible for any delays in public transportation, delays due to
traffic jams or crowded ski lifts, as well as amendments to the booking by the guest, which
would occur as a result of such delays.
8.8 Smoking in the apartment is strictly forbidden. Smoking is allowed on the
terraces and balconies of the apartments. In a case of violation of the smoking
ban, a penalty is 100.00 € and it will be charged with the rent.
8.9 People not registered at the reception of the apartment settlement, are not
allowed to stay overnight. In case of overnight stay of non-registered people, a
contractual penalty of 50.00 € per person will be charged for each person, as well
as tourist tax for every individual.
8.10. Night order and peace at the apartment settlement applies from 10:00 p.m. and
6:00 a.m. Night order and peace does not apply in case of emergency intervention,
maintenance interventions, and force majeure. In case of violation of the night order
and peace, the provider will act according to the Protection of Public Order Act and
also reserves the right to terminate the contract or to the defaulting participant that is
staying at the apartment.
8.11 Due to disturbance of night peace and order, the guest is not entitled to the
compensation or reduction in price (discount).
8.12 In case of provider’s intervention or the intervention of another service provider,
because of the deliberate triggering of active fire protection systems or violating the night
peace, contractual penalty in the amount of 100.00 € will be charged along with the rent.
8.13 The provider commits to provide security of all guests and their belongings. However,
the provider is not liable for any injuries of the guests in the apartments.
8.14 The guest is obliged to take care for his own safety and the safety of other people in the
apartment settlement, as well as the safety of their property and the appropriate control of
machines and devices that they bring along.
8.15 The provider, except for the damage that has been caused by its gross negligence, shall
not be liable for any direct or indirect damage, destruction, theft, or loss of property or personal
injury of a guest or users of the provider's service, during use or stay in apartments, apartment
houses or other parts of the apartment settlement. In any case, compensation value may not
exceed the contractual values.
9.1 Pets are allowed in some apartments, particularly indicated in the price list of the provider,
but they must be previously announced.
9.2 The provider is not liable for any allergies and similar diseases that are caused by the
cohabitation of the pet in the apartment.
9.3 Registration of the pet is required at the reservation.
9.4 Pet's accommodation is not included in the apartment price and is additionally charged
according to the current price list.
9.5 In case of a pet in the apartment not intended for pets, the provider can cancel the contract
in accordance with the paragraph 6.3 of the general conditions.
9.6 In case of undeclared stay of the pet in the apartment provided for the animals, the guest is
obliged to pay the amount of the residence of the pet in accordance with the price list.
10. ARRIVAL AND DEPARTURE
10.1 Accommodation of guests is possible after 4:00 p.m. on the day of arrival. If the apartment
is free and ready to move in before 4:00 p.m. (or other previously agreed time), it is also possible
to arrive earlier.
10.2 On the day of departure, the apartment must be vacated and keys returned to the reception
until 10:00 a.m. if not otherwise agreed. If the guest exceeds this time without a prior agreement
with the provider, the provider can request an additional 50% of daily rent payment.
11.1 The reception at the apartment settlement is open every day from 09:00 to 19.00.
(telephone number for outside working hours + 386  31 782 908).
11.2 Guests receive keys at the reception after 4:00 p.m., where they also return them on the
day of departure until 10:00 a.m.
11.3 Reselling or misuse of keys is prohibited.
11.4 For any lost or stolen key/card, the guest will be charged 15.00 € for the replacement.
11.5 Upon arrival the guest checks-in at the reception and submits:
- A valid message of the confirmation of the reservation or voucher;
- Identity card, passport, or driver's license for all persons specified in the reservation
11.6 Tourist tax, the rest of the payment of the renting, and any additional services, guest settles
on the day of departure at the, at the latest by 10:00 a.m.
12. FIRE SAFETY
12.1 Fire order and emergency exits are clearly marked. Guests are required to be
educated about the location of fire extinguishers and fire order. Guests are required to
consider the fire order and the instructions of the service provider or the staff.
12.2 In case of deliberate initiating the fire alarm when there is no reason for it, or if the
alarm triggers because of smoking or incorrect use of a heating appliance, the client
shall bear the costs of the fire intervention.
13. PERSONAL DATA PROTECTION
13.1 The provider undertakes all the information about the client to protect in accordance
with the Personal Data Protection Act.
13.2 The guest explicitly permits that the provider uses his or her personal information until
revoke, in their own databases for the sole purpose of realization of the order, statistical
processing, and additional information offers, and expressly consents that his or her personal
information, for the purpose of providing agreed services from the contract, can be forwarded
to other contractors, established in Slovenia, appropriately registered for the processing
personal data and with which the provider has a contract for the processing of personal data,
with purpose of the correct execution of the package offers.
13.3 At any time the guest may, without any explanation, ask the provider to permanently or
temporarily cease to use their personal information, which must be done with a written statement.
In such case, the provider will only use client's personal information necessary for the execution
of the contractual obligations (the execution of the rent, voucher issue, tourist tax
payment, making ski cards), and keep them only for a time to fulfil a contract.
14. RESOLVING COMPLAINTS OR APPEALS
14.1 The guest is bound to immediately notify the reception of any irregularities or deficiencies
of the apartment or package offer as soon as possible. Each complaint shall be drawn up.
14.2 When it is obvious that the claim/complaint could be resolved on the spot (for example
lack of cleanliness of the apartment, broken equipment, etc.), and the guest did not immediately
inform the staff of the irregularities, it is deemed that the guest have agreed with such a service,
and thereby lost the right to subsequent complaints and claims for a price reduction or
compensation for damages.
4.3 The amount of compensation which the provider is responsible for paying for any reason
is limited to the amount paid in advance or contract value (package deals or rental apartments).
15. FINAL CLAUSES
15.1 Any disputes will be settled at by the competent court in Maribor with the use of Slovenian law.
15.2 General conditions have properties of the contract and are an integral part of the contract on
the rental of apartments or the execution of the package offers.
15.3. These general conditions shall take effective on the day of their publication at
www.ribnisko-pohorje.si, on December 8, 2018.
15.4 These general conditions shall be published and are available on www.ribnisko-pohorje.si.
Ribnica na Pohorju, December 8, 2018